Returns & Exchanges

At Primal Queen, we want you to feel empowered in your purchase, which is why we offer a 30-day window for returns or exchanges on all unworn items with original tags attached. If your selection doesn't fit your inner sovereign perfectly, we are committed to making it right.

1

Initiate Your Request

Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

2

Prepare Your Package

Securely pack your items in their original packaging, ensuring all labels and protective liners are intact to qualify for a full refund.

3

Ship It Back

Print the prepaid shipping label provided through our portal and drop your package off at any authorized carrier location.

4

Receive Your Refund

Once our team inspects your return, we will process your refund or ship your exchange item within 5-7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing